About the job
Client Servicing Manager/ Digital Marketing Manager
Job Location: South Delhi, Near Saket
Responsibilities:
- Manage the daily operations of existing as well as newly acquired accounts.
- Maintaining day-to-day contact with internal team for SEM, SEO, SMO, PPC & Media Buying Campaigns.
- Define and initiate projects, schedule and performance of projects while working to ensure the ultimate success and acceptance of the Digital Strategy for the brand.
- Managing client’s Google analytics for measuring incremental impact in unique visitors, page views and funnel analysis.
- Successfully increasing client website visibility & traffic through Organic searches & SMO activities.
- Exceeding client’s expectation with high service & delivery quality.
- Breaking down "client briefs" for the team.
- Briefing the requirements and guidelines into clear actionable and providing possible solutions with content, creative & technical teams.
- Working closely with clients + internal team to plan and implement all online marketing campaigns including digital campaign collaterals.
- Track, analyze and summarize campaign results and progress.
- Monitoring resource productivity periodically to ensure high team efficiency and better turnaround times for project completion.
- Knowledge sharing with the internal team on the various innovations and campaigns that are being done across the industry.
- Team grooming and process implementation to ensure productivity and efficiency in the team.
- Resource allocation, billing, invoicing management, vendor coordination and tie ups to fulfill brand requirements.
- Understanding client goals and agency deliverables.
- Generating business from fresh clients through research and clientele. Also, creating, maintaining and enhancing relationships with all clients.
- New Business Acquisition, instrumental in "Client Pitch & Acquisition" for high potential clients and continuously exploring new sales and marketing channels.
- Competitor Benchmarking, Researching and Strategic Inputs for monthly reviews on brands, thus contributing ideas to grow clients’ business.
- Monitoring the accounts throughout the life cycle for campaign performance, new business opportunities, client retention and nurturing.
- To service accounts after sales, maintain relation with existing clients and generate business through renewals.
Desired Skills:
· Must have 2-3 years of experience in similar profile.
· Knowledge of Digital Marketing is must.
· Creative thinking, analytical and problem solving.
· Strong interpersonal and Communication Skills.
· Ability to collaborate effectively.
· Ability to manage projects to successful completion, multi-task, and work within tight deadlines.
· Sound business acumen, strategic skills and negotiation skills.
· Excellent Communication skills in English
Industry- Advertising Services
Full-time
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